Privacy Policy
This Privacy Policy ("Policy") applies to joinsaana.com and SAANA Solutions ("Company") and governs data collection and usage. For the purposes of this Policy, unless otherwise noted, all references to the Company include joinsaana.com. The Company website provides access to behavioral wellness, recovery support, and personal development tools and services. By using the Company website, you consent to the data practices described in this statement.
I. Collection of Your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your email address.
We do not collect personal information unless you voluntarily provide it to us. You may provide information when registering for an account, contacting us, joining waitlists, subscribing to updates, or purchasing products or services.
We use your information for purposes including communicating with you regarding requested services, platform updates, account notices, and support communications. We may also gather additional personal or non-personal information in the future.
II. Use of Your Personal Information
The Company collects and uses your personal information to operate and deliver requested services.
The Company may also use personal information to provide information, products, services, updates, account notices, fraud prevention, security monitoring, legal compliance, billing, and customer support.
The Company may use your information to maintain contact with SAANA’s audience and communicate updates regarding services and offerings.
III. AI and Platform Interactions
SAANA may use automated systems and artificial intelligence technologies to support platform functionality, personalize user experiences, improve service quality, and provide behavioral wellness support features.
We do not sell personal conversation data to third parties.
User interactions may be processed by trusted infrastructure and AI service providers solely for the purpose of operating and improving the platform.
We take reasonable steps to minimize unnecessary exposure of sensitive information and maintain safeguards designed to protect user data.
IV. Sharing Information with Third Parties
The Company does not sell, rent, or lease customer lists to third parties.
The Company does not sell biometric data to third parties.
The Company may share information with trusted partners that assist with analytics, communications, customer support, payment processing, hosting, or operational services. Such providers are required to maintain confidentiality and use information only for authorized purposes.
The Company may disclose information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect Company rights or property, or protect the safety of users or the public.
V. Automatically Collected Information
The Company may automatically collect information about device and browser activity including IP address, browser type, access times, referring websites, and related technical information.
This information is used to operate services, improve performance, maintain security, analyze usage patterns, and improve user experience.
VI. Cookies and Analytics
The Company may use cookies, analytics tools, and similar technologies to understand user behavior, improve platform performance, analyze traffic patterns, and enhance user experience.
You may adjust browser settings to refuse certain cookies, though some features of the platform may not function properly as a result.
VII. Right to Deletion
Subject to applicable law and verification requirements, users may request deletion of personal information.
The Company may retain information where necessary to comply with legal obligations, detect fraud, maintain security, resolve disputes, enforce agreements, complete requested transactions, or fulfill other lawful business purposes.
VIII. Data Retention
The Company retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
IX. Data Security and Breach Notification
The Company maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
In the event of a security incident involving personal information, the Company will investigate the incident and provide notice where required by applicable law.
X. Platform Disclaimer
SAANA provides behavioral wellness and recovery support tools intended for informational and self-improvement purposes only and does not provide medical, psychiatric, or emergency services.
XI. Children Under 13
The Company does not knowingly collect personally identifiable information from children under the age of thirteen. Users under 13 must obtain permission from a parent or guardian.
XII. Email Communications
The Company may contact users via email regarding updates, announcements, promotional offers, surveys, confirmations, and related communications.
Users may opt out of marketing communications using unsubscribe links included in communications or by contacting the Company directly.
XIII. Changes to This Statement
The Company reserves the right to modify this Policy from time to time. Material changes may be communicated through email notices, website updates, or other prominent notices.
Continued use of the website or services after changes become effective constitutes acceptance of the revised Policy.
XIV. Contact Information
If you have questions regarding this Privacy Policy, please contact:
SAANA Solutions
info@mysaana.com